Return of the car

The car must be returned in contractual condition, otherwise a liability arises for the lessee. What is accepted as normal or abnormal wear, you will see examples of below.

When the car is returned:

• The service book must be filled in by a workshop from all service occasions
• Any damage must be repaired, or reported
• The car must be cleaned inside and out
• Vehicle documents must be available (instruction manuals and service manual)

Does your car have any damage?

If your car has damage, including glass damage, it’s important that you repair it before returning. If you choose to return a damaged car, we will charge the driver's employer for the repair cost - regardless of whether it has been reported or not.

If any damage should occur close to the contract end date, and can't be repaired in time, you can choose to extend the contract until it's been handled. In that case you will be charged for the continued lease period until the damage is repaired and the car is ready to be returned.

If you want to read more about our guidelines for how wear and tear is assessed and which damage may be charged, you’ll find more information in our assessment criteria which you’ll find here.

Checklist

When you return your car, it must be washed and cleaned. In addition, all equipment that belongs to the car must be included, here is a checklist to reduce the risk that you forget something upon return:

•  All keys and any alarm boxes
• The car’s service and instruction manuals
• Summer and winter tyres on original rims
• Spare wheel and/or tyre repair kit/puncture kit
• Any equipment such as locking sleeve for lockable wheel bolts, zipper wrench, luggage cover etc
• Remote control for heater
• Clear the car of your personal data, such as connected devices, contacts, GPS addresses etc
• Don’t forget your personal belongings!

Place of return & return form

• If you’re about to pick up a new car, leave your old car at the car dealer where you pick up your new car.
• If you’re only returning your car, without picking up a new, leave your car in the car park with your employer, unless you have another agreement with your contact person with us.

Remember to let us know where your returned car is parked. The best way of telling us is by filling in our return form.

Many drivers fail to return extra set of keys and the luggage cover – something that can cost not only time but also money. Make sure you’re not one of those affected.

Test of returned car

Once you have returned your car, it will be inspected by an independent test and valuation company. Based on the criteria in our return guide, a technician assesses the condition of the vehicle and distinguishes between wear and tear and damage that may be charged to your employer. During the inspection, an inspection report is made and all possible damage is documented with text and photos that are saved, stored and archived. All returned cars follow the same procedure.

During the inspection:

• The car is inspected on the inside and outside
• The car is photographed
• Everything that may need to be fixed is documented
• A preliminary assessment is made of what the repairs will cost
• A guide is made on how to fill in a claim, if necessary

Wear that is considered accepted isn’t charged. Wear and tear that is considered not normal, however, affects the car’s value and will therefore be charged according to the test protocol that has been established.

If repairs are necessary, they are done cost-effectively, taking into account the age and mileage of the car.

Age and mileage affect the assessment of:

• Scratches on the body
• Stone chips
• Wear on upholstery and interior
• Wear on steering wheel and gear lever

The inspection is documented and all damage is photographed. The test protocol where this information is included can then be emailed to you as a customer upon request.

Assessment critera on returned car

Through the link below, you will find the guidelines on the basis of which your company car will be assessed upon return. These criteria are a complement to the general conditions.

The damage inspection is performed by an independent valuation company. The technician assesses the condition of the vehicle and distinguishes between accepted wear and tear and not accepted that may be charged to the lessee. A report is made of the inspection and any damage is photographed.

Remember that damage that is not accepted must always be repaired before returning the car. In all cases, all damages must be reported within the time stated in your warranty certificate. Through the link below you can see what counts as accepted and not accepted wear and tear.